Delivery area and estimates
TechStop sells for delivery within New Zealand. Delivery estimates are estimates only and are not guaranteed delivery dates.
Some supplier-backed products may first travel to TechStop for inspection before being dispatched to the customer. If a delay becomes material, TechStop will communicate reasonably.
Tracking and split shipments
Tracking will be provided where available from the courier or delivery provider.
Rural and remote deliveries may take longer. Orders may be dispatched together or separately only where this is applicable and clearly communicated.
Address accuracy
Customers are responsible for entering a correct delivery address. If you notice an address error, contact TechStop as quickly as possible.
TechStop may not be able to change an address after an order has moved into dispatch, but we will review the situation where possible.
Damaged or missing parcels
If a parcel arrives damaged, contact TechStop promptly and keep the product, packaging and delivery materials for review.
If a parcel appears missing, TechStop will help investigate with the courier or delivery provider. We will not treat courier investigation issues as automatically resolved without reviewing the circumstances.