How to contact TechStop
Use the contact method currently provided by TechStop on the website or in your order communications. If a dedicated contact email or phone number is not shown, use this Contact page as your starting point.
Please do not send card details, passwords, activation-lock credentials or unnecessary identity documents when contacting us.
Information to include
To help us find and assess your request, include your name, order number, product, a clear description of the issue, and photos or video where they are relevant.
For delivery damage, contact us as soon as reasonably possible and keep the packaging until the parcel issue has been reviewed.
Complaints and escalation
TechStop will acknowledge and review complaints within a reasonable period. Some matters may require product inspection, courier investigation, payment-provider checks or further information from you.
If a complaint is not resolved, you may choose to seek independent guidance from appropriate New Zealand consumer-resolution resources, such as Consumer Protection, Citizens Advice Bureau or the Disputes Tribunal where applicable.
Privacy complaints can be raised through the same contact path and will be handled by the person responsible for TechStop privacy matters.
Respectful communication
We ask customers and staff to communicate respectfully. Clear information, photos and order details help issues move faster than repeated or abusive messages.